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Common questions
How long does shipping take?
Most orders ship from Maui within 1–2 business days. Standard delivery within the U.S. typically takes 5–7 business days after shipment. You’ll receive tracking by email as soon as your package is on the way.
What is your return policy?
We want you to love your piece. If something arrives damaged or isn’t what you expected, contact us within 14 days of delivery and we’ll help with a replacement or refund, depending on the situation.
Do you offer gift wrapping?
Yes—many items can ship gift-ready with island-inspired packaging. Add a note at checkout or mention it in your message when you order, and we’ll do our best to make it special.
Do you sell wholesale?
We work with select retailers and partners who align with our makers. Choose “Wholesale Inquiry” in the form above and tell us about your shop—we’ll follow up with details.
Do you ship internationally?
We ship to many countries. Rates and delivery times vary by destination. Send us your location in a message and we’ll confirm options before you place an order.
Can I request a custom order?
Some of our artisans take custom work when their schedules allow. Describe what you have in mind (size, wood, occasion) and we’ll check availability and connect you with the right maker.